Defective product? Need to make a return?
Return Authorization Policy
Initial defect is defined as new merchandise that has failed upon first use, has been returned to dealer within 30 days of retail purchase and is in original carton complete with all accessories, manuals and packing material and has no physical scratches or damage. AM Merchandising must inspect all products covered by the initial defect return policy.
If upon inspection, the merchandise is found to be damaged or missing parts, accessories or packing materials, it will not be considered initial defect and must be serviced under the terms of the applicable warranty.